Refunds are processed at our sole discretion, contingent upon the establishment of a valid claim. Refunds are not automatically granted for service issues and are not guaranteed under any circumstances. All approved refunds shall be processed exclusively in cryptocurrency. By purchasing or renewing our services, you expressly consent to this refund policy and acknowledge that alternative refund methods are not available.
Our money-back guarantee, as advertised on our website, is subject to the comprehensive refund policy outlined herein and throughout our Terms & Conditions. The following circumstances are generally deemed ineligible for refund consideration:
Important Note: Our VOD library is provided as a complimentary service and does not constitute grounds for refund eligibility. All refund requests must be submitted within a maximum of 30 days from the date of your initial purchase, depending on your subscription plan. Refund requests submitted after this period will not be considered under any circumstances. This time limit applies regardless of the nature of the issue or complaint. The 30-day period begins on the date of your initial purchase only, not from the date you first experience or report an issue.
Please note that subscription renewals are not eligible for refunds under any circumstances. To be eligible for a refund based on technical issues, you must provide documented proof demonstrating that:
Acceptable documentation includes screenshots, error logs, speed test results, and detailed descriptions with timestamps. Failure to provide adequate proof will result in automatic denial of the refund request. Our support team's determination of the issue's origin is final and at our sole discretion.
In addition to the refund exclusions outlined above, the following also disqualify you from receiving any refund:
Trial Users: If you have previously received and used a free trial of our services, you are not eligible for a refund under our money-back guarantee. By proceeding with a paid subscription after a trial, you confirm that you have tested the service and found it satisfactory.
Returning Customers: If you have previously purchased, subscribed to, or held an account with our services at any time in the past, you are not eligible for a refund. The money-back guarantee is available only to first-time customers who have never previously subscribed.
Subscription Renewals: Any subscription renewal, whether automatic or manual, is strictly non-refundable under all circumstances. By renewing your subscription, you acknowledge that you have already experienced our services during your previous subscription period and are satisfied with the service quality.
Cryptocurrency Refund Policy: All refunds, when approved at our sole discretion, will be processed exclusively in cryptocurrency. We do not process refunds through any other payment method, including credit cards, bank transfers, or payment processors. The refund amount will be calculated in the cryptocurrency's current market value at the time of processing and will be reduced by all applicable transaction fees, blockchain network fees, and a management processing fee of 15% to cover administrative costs. By purchasing our services, you explicitly agree to this cryptocurrency-only refund policy.
Credits acquired for reselling purposes are strictly non-refundable.
Supplementary services or add-ons to your subscription are non-refundable.
